Richard Casino Ireland Support and Customer Service

Live chat is the fastest way to reach Richard Casino live support. Use it for quick fixes and real-time guidance.

• How to start
  • Log in, then tap the Help or chat icon at the bottom right of the website. On mobile, the icon sits on every page. If you cannot log in, use guest chat from the same icon and confirm your account email.
• Best for
  • Deposit or withdrawal checks, KYC guidance, bonus questions, account limits and safer gambling tools, game support, and quick technical checks.
• Hours and language
  • 24 7 in English for Ireland.
• Response time
  • First reply in 30 seconds to 2 minutes in most cases.
  • Simple requests are handled during the chat. Escalations can take 15 to 60 minutes, and provider checks may take longer.
• Tips for faster help
  • State the issue in one sentence first, then add detail.
  • Share your registered email, username, and the last deposit method used.
  • Attach screenshots or video of any error message.
  • Keep the chat window open. Ask for a ticket number if the case is escalated to the Richard Casino support team.
  • Use chat for 24 7 help since there is no helpline number.

Email works best for documents, longer explanations, or when you need a traceable record.

• How to email
  • Open Help Centre on the website and select Contact. Use the contact form or copy the support email shown there. Send messages from your registered email address.
• Best for
  • KYC and account verification, payment receipts, formal complaints, account changes, self-exclusion requests, and detailed technical logs.
• Addresses and categories
  • Use the single support email shown in the Help Centre. Select a category such as Payments, Verification, Technical, or Bonuses so your request routes correctly to customer service.
• Response time
  • Most emails receive an answer in 1 to 12 hours. KYC reviews or payment investigations can take 24 to 48 hours.
• Tips for faster replies
  • Clear subject line, for example: Ireland KYC or Card deposit pending.
  • Include your username, registered email, device and browser, bet or transaction ID, and timestamps.
  • Attach readable images of documents. One ticket per issue helps avoid delays.
  • Check spam and mark messages from the team as safe so you do not miss the answer from Richard Casino customer service.

There is no phone support at this time. There is no Richard Casino helpline number for Ireland.

• Current status
  • No helpline number 24 7 is available. Use live chat for urgent issues or the support email for documented requests.
• What to do instead
  • Start chat for instant help. If the case needs investigation, ask the agent to log a ticket and share the reference.
• If a phone line launches
  • Any free number or support number for Ireland will be listed in the Help Centre and in the account area. Only call numbers shown on the official website.
• Tips if phone becomes available later
  • Have your username, registered email, and ID ready.
  • Call during off-peak hours for shorter waits, such as early mornings.

Support is not provided through WhatsApp, Telegram, Facebook Messenger, or X direct messages. Use the website to contact the team.

• Where to get help
  • Use live chat or the support email in the Help Centre. This protects your account and data.
• What social is for
  • News, offers, and service updates only. Follow official pages linked in the website footer if you wish to join those communities.
• Response time on social
  • Direct support is not handled on social channels, so response is not guaranteed.
• Safety tips
  • Never share passwords, card details, or verification documents over DMs.
  • Check the page is verified. If a profile asks you to send money, report it. The Richard Casino support team will never ask you to transfer funds outside the website.

Technical support helps when games, payments, or your account do not behave as expected.

• How to get technical help
  • Start live chat and choose Technical when prompted. If emailing, select Technical in the contact form and include steps to reproduce the problem.
• Best for
  • Login or 2FA issues, deposit failures, withdrawal errors, game crashes, lag or disconnections, bet settlement questions, and app or browser problems.
• Contacts
  • Use live chat for real-time checks. For logs and screenshots, use the support email shown in the Help Centre. Phone is not available.
• Timeframes
  • Chat triage in under 5 minutes. Most fixes are same session. Provider or payment escalations can take 24 to 72 hours.
• Tips to speed things up
  • Share timestamps in Irish time, game title and provider, bet ID, and your balance before and after the issue.
  • Add device, OS, browser and version, connection type, and a short video if possible.
  • Include any error codes or messages. Note any VPN or ad blocker in use.
  • Ask for the ticket number so you can follow up by chat or email.

VIP and Priority Support is available for eligible players who qualify for higher service levels.

• How to access
  • If your account is in a high tier, you will see Priority Chat in the Help menu or a VIP contact in your account area. A VIP manager may reach out by email shown in your account once you qualify.
• Best for
  • High-stakes payment reviews, tailored offers, faster KYC checks, and time-sensitive account updates.
• Contacts and speed
  • Use Priority Chat in your account for the quickest route. Expect a first reply in under 60 seconds and same-day handling for most escalations.
• Tips to make the most of it
  • Keep notifications on for messages from your manager.
  • Use one channel per issue. Share complete details in the first message.
  • If you believe you qualify, ask in live chat for a review. The Richard Casino support team can confirm your status.